If you've ever seen your company's receptionist attempt to deal with a flood of incoming calls while trying to make sure each person gets the proper attention in a timely fashion, you may be ...

As labor costs rise and customer expectations evolve, QSRs are increasingly adopting voice AI technology to streamline operations and improve the experience for both guests and employees. The ...

Automated phone systems have become nearly ubiquitous in our efficiency-driven society, and many people frequently interact with them. Even though these phone systems, more formally known as ...

Press 1 if you’ve ever been trapped in phone-system hell when calling the customer-service line of a large company. Press 2 if you’ve ever cursed, yelled or hung up in despair before reaching a human ...

A more sophisticated version of Google Voice, FonGenie is an automated service that lets you manage your company’s phone-answering system online. Users can customize phone menu options and choose ...

It’s all about saving money. It has nothing to do with serving the traveling public better. There isn’t a person around who enjoys calling an airline or a tourist office for information, only to be ...

It often seems like government agencies are more interested in avoiding citizen contact than improving it. And for those purposes, automated phone answering system are a godsend. In California, at ...

Stark County sheriff employees spend the equivalent of nearly 325 days on the phone each year. Most of the time they are answering the same series of questions from a jail inmate’s loved ones: “What ...

“If you know the extension you want, press it now.” “If you want instruction and student services, press 1. For school district operations, press 2. For personnel and employee services, press 3. For ...

The Pueblo County Sheriff's Department will unveil a new automated phone answering system next week. The computerized system will employ voice recordings to answer after-hours and weekend calls to the ...