As the virus reaches its peak, we’ve all started to recognise this working environment as the “new normal”. Kavita Singh shares tips to bring seamless communication to your customers. When ...
"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...
NEW YORK--(BUSINESS WIRE)--Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced today that it has taken one of ...
Forbes contributors publish independent expert analyses and insights. Serenity Gibbons is a business consultant who covers entrepreneurs. Whether your team consists of everyone working in one place, ...
SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leader in Ai-powered communications intelligence, today announced its availability on Google Cloud Marketplace, making its award-winning platform easily ...
Effective customer service requires a balance of automation and personalization. Automation tools like chatbots are cost-effective and can provide 24/7 support, but too much reliance on them can ...
From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...
I tell people that I work in enterprise communications, but no one really knows what that means. That’s fair, both enterprise and communications are subjective terms, and disagreements occur even ...
As the Unified Communications as a Service (UCaaS) landscape matures, leading providers are challenged to move beyond traditional functionality and toward deeper, customer-centric solutions. The UCaaS ...
If You Talk Like a Leader, You’ll Win Like a Leader — How to Communicate with Clarity and Confidence
Mastering communication isn’t just about talking — it’s about connecting, inspiring action and building trust to drive real, lasting change in leadership and innovation. Reading the room, building ...
'Communication could have been better': Spectrum sends letter to customers after Helene frustrations
ONLINE. SPECTRUM IS REACHING OUT TO ITS CUSTOMERS AFTER HURRICANE HELENE. FRUSTRATIONS IN THE WEEKS AND MONTHS AFTER THE STORM, CUSTOMERS DEALT WITH SERVICE OUTAGES. IN A LETTER, THE COMPANY SAID ...
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