Healthcare Dive

Cigna to tie executive compensation to customer satisfaction

Cigna is one of a handful of national insurers that pledged to ameliorate customer pain points with healthcare, but the first to release a specific plan. The pledges follow rising public anger and ...

5 Reasons Why You’re Not Landing Leadership Roles

There are so many variables in the hiring process that it’s hard to pinpoint just one reason why a job search isn’t yielding ...
Hartford Business

The Cigna Group links executive pay to customer satisfaction

Bloomfield-based health insurance company The Cigna Group on Monday announced a new, multiyear effort to improve customer satisfaction that in part ties executive compensation to the results. “The ...
jdpower

Digital Channels Improve Wireless Customer Care Experience, J.D. Power Finds

TROY, Mich.: 1 Feb. 2024 — Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the J.D. Power 2024 U.S. Wireless Customer ...
jdpower

Wireless Product Complexities and Evolving Customer Expectations Lead to Drop in Customer Care Satisfaction, J.D. Power Finds

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...