Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

For customers, they mean great service in a matter of minutes from the comfort of home or the office instead of trekking across town, fighting traffic, avoiding the window washer guys, parking the car ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

The UK contact centre industry enters 2026 facing a structural shift. For years, the sector relied on a high-volume, ...

MICROSOFT on Tuesday (Jun 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...