The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.

Three companies were recently recognized by Pulse of the City News for 12 straight years of providing outstanding ...

When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to standardized profiles.

Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

This Is the Best (and Worst!) Airline in the U.S. New Study: This Is the Most Reliable Airline in the U.S. for 2025 New Study: These Are the Safest Airlines in the U.S. These States Have the Most ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

With the IT spending slump showing no undisputed signs of recovery, solution providers have been wracking their brains trying to strengthen their relationships with existing clients. Why? According to ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...