Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Each year, Norfolk Southern (NS) conducts a comprehensive customer survey to gauge service performance and identify ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

The prestigious 2025 International Customer Relations Excellence (CRE) Awards, presented by The Asia Pacific Customer Service Consortium, have honoured Trip.com with wins in the categories of Contact ...

Experts predict that AI will autonomously resolve 80% of common customer service issues by 2029. In many cases it's fine, but ...

One Cincinnati Bengals fan details their experience with the team's ticketing office when they tried to cancel their season tickets.

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.