Staff at physician practices could benefit from a little more customer service training, leaders say. The Medical Group Management Association polled 931 practice leaders and nearly half (47%) said ...
(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...
Organizations are placing increased emphasis on identifying individuals with customer service orientation. In the present investigation we test whether interpersonal skills, as measured through ...
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