Chatbots and other AI-based tools have firmly found footing in the world of customer service, used either to augment or completely replace the role of a human responding to questions and complaints, ...

Robert T. I wanted to have my computer fixed, hard drive crashed. They sent out someone who did not know what he was doing, and could not fix my computer, yet still charged me, (discounted to $257.00 ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...

Vast amounts of data are being generated by customers across multiple channels, and companies are eager to capitalise on this information to deliver a more personalised experience. Analyst firm ...

There’s no doubt the future of customer relationship management (CRM) lies in the cloud. IDC predicted the value of new, on-premise installations would drop from 65% of the market in 2013 to 38% ...