ActionBase – Human processes are business processes that generate a business outcome that is heavily dependent on interactions between people. These are also called “tacit interactions†by ...

As businesses leverage AI to automate processes, analyze data and enhance customer interactions, the need for uniquely human skills like empathy, creativity and adaptability is growing. This article ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

AI has become a big part of the way many people work, learn, and teach. This includes AI’s ability to provide an individualised approach to education and help students develop their skills. A study by ...

Customer service leaders face increased challenges of gaining efficiencies while still improving the customer experience (CX). While artificial intelligence (AI) and automation have gained significant ...

Social media bots make up a sizable portion of internet traffic on the most prominent social media platforms; they are designed to mimic human users on a large scale, either partially or fully ...

It is evident that artificial intelligence, along with its various technologies, is making a positive impact on user and customer experience. We are witnessing the integration of AI into the public ...

Gone are the days when AI was merely a distant concept. Today, AI has already been integrated into our daily lives through various applications and services, transforming how we interact with digital ...

This post was co-authored by Michael Dello-Iacovo. In 2022, the term "large language model" (LLM) became a household name. ChatGPT was publicly released in November 2022 and quickly grew to 100 ...

HYDERABAD: Even as India's startup world is still smarting from Union commerce and industries minister Piyush Goyal's acerbic jibes about the lack of innovation by Indian startups, Mivi, a ...