An internal customer is defined as a unit within the university's financial structure. Rates for goods and services provided to internal customers (also known as Internal Sales Activities or ISAs) ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

In the past, I have discussed the various groups of customers that deserve the support, engagement, care, policies, and processes of your organization’s customer service profile. Today, I want to ...

Customer experience and the internal operations of a company are linked end-to-end. A customer’s opinion of a product is based on the cross-functional teamwork from product development, marketing, ...

As internal dashboards, AI agents, and custom systems proliferate, many startups are quietly redirecting product and ...

While most professionals would agree with the complaint that they have “too many meetings,” perhaps the real issue is that such meetings may not be particularly helpful, productive or insightful. For ...