Quality of service is a leading criterion of excellence for most retailers and the quality of service is wholly dependent on employee service providers. Disgruntled, detached and slothful employees ...

Inadequate product or service knowledge and lack of sufficient effort are, according to a study conducted by the University of North Carolina-Charlotte's Belk College of Business, two main reasons why ...

"Motivation is the art of getting people to do what you want them to do because they want to do it." —Dwight D. Eisenhower In an era where remote work and education are becoming the norm, ...