When discussing outbound call centers, many people think of robocalls, the frustrating outbound calls you likely don’t want to receive from companies with which you likely don’t have any relationship.

An outbound call center is a good choice for business owners that allows reducing costs. It is more efficient in buying sales leads than the sales department of any enterprise. Do you know how to ...

Outbound call centers can be broadly classified into two distinct types based on the nature of the calls being made. In each classification, the agents are either mostly engaged in campaign management ...

We're seeing a huge uptick in business across the board,” says Kathleen Kelly, CEO of Teledirect. Really? An outbound vendor thinks that things are good? In these dark days of Do-Not-Call (DNC) ...

How to Write a Call Center Business Plan in 7 Steps Your email has been sent Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...