Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

Efficient and empathetic customer service can quell shoppers' anxieties and build trust in your company. Here are seven tools you can use today.

In the realm of customer service, professionals often find themselves facing a myriad of unique and sometimes unexpected situations. From soothing the frustrations of dissatisfied customers to basking ...

Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the ...

Charles Schwab is looking to cater to its highest-earning clients with the introduction of two differentiated customer experiences that include a slate of additional services. Effective yesterday, the ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said. But when Shah saw ...

When you choose an institution to provide your checking account, credit card, mortgage or insurance policy, you know that it’s important to take a close look at interest rates, fees, policy premiums ...

For years I believed that the customer is always right. With experience, however, I have come to realise that this saying applies more to matters of taste than to every situation. When providing ...

CALGARY, ALBERTA / ACCESS Newswire / October 30, 2025 / Canadian Legal Resource Centre Inc., a trusted paralegal service ...