Business Insider

Shopify plans a reorg of its Support division as the ratio of managers to 'crafters' falls below target

Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...
Business Insider

Shopify asks its customer-support staff to test new AI tools weeks after laying off thousands of employees

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...
Business Insider

Shopify plans to introduce a new level of customer support for its largest enterprise merchants, as it works to attract bigger companies, leaked video reveals

Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider. "We're seeing much more of them coming onto the ...
Seeking Alpha

Shopify further reduces customer support staff - report

Shopify’s (NYSE:SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said to have reduced its staff by at least another 12 employees, according to ...
Business Insider

Shopify launched a new AI-powered assistant to help merchants as its support staff remains under a 'Code Yellow' for 'deteriorated' performance

Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. The tool appears to handle ...
Yahoo

Shopify Unveils New Features, Updates, Including NFT Support

Canadian commerce tech company Shopify unleashed a slew of features and updates for its merchants on Wednesday, in a blitz of platform enhancements it is calling Shopify Editions. The debut of the ...