Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. The customer success profession was born in 1996, when ...

Greg Kihlström advises on CX and Digital Transformation at GK5A, hosts The Agile Brand Podcast, and is a best-selling author. Marketers face increasing pressure to provide relevant offers to customers ...

Ask any enterprise software vendor about "customer success" - they'll give you some good talking points. Monitoring software adoption and managing churn is the starting point, but let's face it: ...

In the competitive world of business, a number of leaders stand out for their vision, resilience, and impact. Vladimir Kochnev is one such entrepreneur. As the founder of four successful ventures in ...

Scalable Solutions reveals its approach to customer success management, its impact on the success of cryptocurrency exchanges working with them, and what sets them apart as a white-label technology ...

Customer success has become a fast-growing field in the tech industry as more companies seek to differentiate themselves from the competition with a personal touch. That said, there’s no one-size-fits ...

Lauren Glenn Manfuso is a journalist and editor in the Washington D.C. metro area. Her work has appeared in Prevention magazine online, the Miami Herald and USA Today. When Harvard Business School ...

Increasing student success has moved high on the priority list at many institutions of higher education in the last five plus years. In their latest articulation of their vision, institutions have ...

As business leaders, we put capital to work to create value. We strategically use that capital to develop innovative solutions with an eye to maximizing results and managing risk. That’s Business 101.

Though many of us may think of student success as graduating and finding a good job, our three guests today will share with us that it is much more than that. We think of universities as places where ...

Deona Scott was 24 and in her final semester at Charleston Southern University in South Carolina when she found out she was pregnant. She turned to Medicaid for maternity health coverage, and learned ...