A United Airlines passenger claims he was scammed of $17,000 after a United customer service agent unknowingly transferred his call to a scammer. Dan Smoker, a resident of Denver, said he called the ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Calls to customer service rarely begin happily and are typically a frustrating struggle against an automated system to get a human representative on the line. One Denver man found out the hard way ...