Capita to Outsource Scottish Power Jobs to South Africa? potential loss of up to 300 contact centre agent positions ...

Consumers Demand Fines for Long Hold Times in the contact centre , 8x8 Survey Finds with 62% of Brits say companies should be ...

The Caravan & Motorhome Club Success at Contact Centre Awards. Oli Simpson wins Quality Manager of the Year award ...

C1 to make IPI’s “automated pause and resume” contact centre solution available across its extensive North America client ...

Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards - contact centre awards ...

Interact Contact Centres is delighted to announce that it has won GOLD for Learning & Development Team at this year’s UK ...

Content Guru scores 100% ‘Willingness to Recommend' rating in the 2025 Gartner® CCaaS Voice of the Customer Report - contact ...

AI anxiety risks talent drain in contact centres – but it doesn’t have to: New research from ArvatoConnect reveals ...

In this strategy-focused webinar, we break down two core approaches to AI adoption – the “assistive” hybrid model that ...

IPI enables brands to meet their digital transformation goals with creative and innovative Contact Centre, Cloud and ...

Latest report from Cavell predicts the global displacement of 1.9 million human CX contact centre agents by Automation by ...

AI Provides Measurable Cost Savings and Positive Impact on CSAT within the contact centre, Despite Employee Hesitancy Content ...