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This is the evaluation criteria and the questions you need to ask to make a good decision about your next customer experience technology investment.

EPAM Systems lifted its annual revenue and profit forecasts on Thursday, betting on strong demand for its IT services towards ...

Emerson Electric Co.'s strategic acquisition of Aspen Technology drives a 'Strong Buy' rating, with a target price of $150 ...

It can be tempting to blame a failed project on external factors, but in most cases, missteps on the part of key project ...

Monarch Tractor has laid off around 10% of its workforce as part of a restructuring that will see it prioritize ...

Explore the intense competition between OpenAI and Anthropic, driving rapid advancements in AI technology for coding tasks.

The semiconductors powering the Mate 70, as the device is called, will reveal how much progress China has made in building ...

Nine test drivers describe the pressure of training Tesla's autonomous-driving software as the company prepares for its ...

Apple has released a free software update that will inject its first dose of artificial intelligence into its iPhone 16 ...

Thoughtworks' 2024 Technology Radar highlights rapid AI growth in software engineering, urging developers to adopt best ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...