Online transactions can fail due to network issues, bank downtime, or incorrect details, leading to debited but uncompleted payments. If a refund isn't received within 48 hours, contact customer ...

Customer feedback isn’t just a nice-to-have; it’s actually one of the most important pillars of business success. Without a strong feedback loop, your customer service strategy is kinda incomplete, an ...

Customer intelligence platform Enterpret Inc. today launched what it says is the first agentic feedback system designed to ...

Cybersecurity firm F5 Networks says government-backed hackers had “long-term, persistent access” to its network, which allowed them to steal the company’s source code and customer information. In a ...

Illustrative image of DroneSentry-C2 Enterprise, which increases situational awareness of multipole key infrastructure sites. (DroneShield) DroneShield's new command-and-control (C2) software ...

A new law aimed at making the process of complaining against police more transparent has been published. The Police (Complaints and Conduct) (Jersey) Law 2022 aims to set out clearer pathways for ...

Reform UK has suspended a Kent county councillor over what it calls an "unofficial complaint" from several female members of staff. Robert Ford was elected to represent Maidstone Rural West in May's ...

Reserve Bank of India (RBI), on October 7, 2025, released the draft Master Direction – Reserve Bank of India (Internal Ombudsman for Regulated Entities) Directions, 2025, inviting public comments ...

Dealing with difficult customers in retail is immensely difficult when you’re having a bad day, though you think it would be manageable on a good day too? How would you handle a customer who insisted ...

Dr. Jeanne Marrazzo, who was on administrative leave, alleged that the Trump administration had defied court orders and undermined vaccine research. By Benjamin Mueller Three weeks after a leading ...

Harrods Ltd., a luxury department store in London, confirmed some customer information was stolen in a data breach, as part of a wider wave of cyberattacks on U.K. businesses this year. The stolen ...

Banglalink, the country's leading digital operator, has introduced Bangladesh's first AI-powered Complaint Management System in the telecom sector, marking a new milestone in customer service ...