Carrier also leads in six key study dimensions, including No. 1 Airline Staff and No. 1 in Level of Trust 1 "We're honored to receive this ranking for a fourth year since it celebrates our ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...

Overall, passengers are more satisfied with their flying experiences in North America this year, but passenger volume is down. JetBlue, Delta, Alaska and Southwest all saw high marks in customer ...

Their service ratings are taking off. According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned ...