Manage inbound messages An inbound message is an email delivered to an Odoo database. Anyone can send an email to an email alias created in the database or reply to an email that …

Common emailing issues and solutions This page lists the most common emailing issues and their solutions. Odoo is not an email provider Odoo does not function like a classic email …

Send and receive emails in Odoo with an email server Odoo Online or Odoo.sh users Since Odoo sets up its own mail servers for the database, outgoing and incoming emails already work out …

Manage outbound messages Sending emails with Odoo’s default configuration On Odoo Online and Odoo.sh, sending and receiving emails works out of the box. No configuration is required. …

If a follower replies to a message, the reply updates the chatter, and Odoo relays it to the followers as a notification. All emails - outgoing and incoming - appear in the same chatter.

Outlook Calendar synchronization Synchronizing a user’s Outlook Calendar with Odoo is useful for keeping track of tasks and appointments across all related applications.

Receiving tickets Odoo Helpdesk offers multiple channels where customers can reach out for assistance, such as email, live chat, and through a website’s submission form. The variety of …

Helpdesk Odoo Helpdesk is a ticket-based customer support application. Multiple teams can be configured and managed in one dashboard, each with their own pipeline for tickets submitted …

Assign leads with predictive lead scoring The Odoo CRM app can automatically assign leads/opportunities to sales teams and salespeople. A standard practice is to assign leads …

3. While using the Outlook plugin, what happens when the mail icon is clicked beside a contact? It logs that specific email into that contact’s form in OdooIt sends the contact a follow-up …