Dec 16, 2025 · Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC’s mission. OCC bank examiners evaluate compliance with consumer laws and …

BANKWISE is a series of informational resources developed by the Ofice of the Comptroller of the Currency (OCC) to help consumers understand the federal consumer protection laws and regulations …

Dec 4, 2024 · The Office of the Comptroller of the Currency, the Board of Governors of the Federal Reserve System, the Consumer Financial Protection Bureau, the Federal Deposit Insurance …

Oct 1, 2003 · Telephone Consumer Protection Act Introduction and Overview The Telephone Consumer Protection Act of 1991 (TCPA) amended the Communications Act of 19341 and was enacted to …

Report to the Consumer Financial Protection Bureau (CFPB) or your state attorney general’s office Report suspicious debt collectors: If you suspect a scam, report it to the CFPB or your state attorney …

Dec 16, 2025 · The OCC promotes bank compliance with federal consumer protection laws, fair lending statutes and regulations, and the Community Reinvestment Act through supervisory and outreach …

Consumer product and retail fraud involves scams related to the purchase and sale of goods. Fraudsters might sell counterfeit goods or use fake retail sites to steal money from consumers.

Elder financial exploitation involves the theft or misuse of an older adult’s money, assets, or personal information.

The primary components examiners consider when evaluating a bank’s CMS regarding consumer protection-related laws and regulations include board and management oversight and the bank’s …

Dec 16, 2025 · Credit, debit, and gift cards have made the access to credit more convenient, but come with terms and conditions that consumers should understand. Laws that went into effect in 2010 …