The following process represents a simple request fulfillment process based on ITIL recommendations. This can be used as a starting point for adapting existing ITIL processes or defining new ones.

Nov 14, 2023 · We’ll explain in more detail what service request management is and what a service request is, including examples to make it clearer. Then we’ll outline the steps of service request …

Sep 10, 2025 · Discover how ITIL service request management streamlines handling user requests. Learn the differences between service requests and incidents, with real-life examples.

Nov 11, 2024 · Service requests are generally low-risk and follow a standardized process, allowing IT teams to fulfill them efficiently. By handling these requests quickly and consistently, IT minimizes …

Oct 27, 2025 · Learn the five steps of service request management and best practices to make it work, so you can proactively manage your team’s time instead of feeling swamped by a sea of requests. …

Service request management describes the processes and tools used by organizations to address service requests from customers, employees, and vendors. To operate effectively, modern business …

You need a well-defined service request management process to bring clarity, speed, and structure to everyday IT requests. Below, we’ll break down service request management, how it differs from …